SERVICE POLICIES
Refund information
Last updated October 9, 2026.
Payments and failed generations
Waffo Pancake processes checkout as merchant of record. The checkout displays the payable total and any applicable taxes before payment. A video reserves 100 / 180 / 210 / 300 credits for 15 / 30 / 45 / 60 seconds respectively; completion consumes them and a failed task releases them. Basic permits up to 30 seconds; Pro permits up to 60 seconds. A returned credit balance is not a cash refund. Do not pay again to resolve a pending or failed order; contact support with the order ID.
Refunds and complaints
Request a refund at support@onedollarvideo.com or through video feedback with your order ID, account or checkout email and a description of the problem. Unused one-time video purchases, duplicate charges, and a service failure that prevents delivery are eligible for review for a refund. Free attempts do not create a payment or cash-refund record; a failed free attempt restores the free entitlement for a manual retry. For a completed video, identify material defects or failure to follow the agreed brief; a change of preference alone does not automatically qualify. Each request is reviewed, and approved cash refunds are processed through Waffo to the original payment method where supported. Credit compensation requires review and does not replace a cash refund without your agreement. The Refund Policy explains the process. Mandatory consumer rights remain unaffected.
How requests are handled
We check the payment and task records, may ask for evidence of the issue, and tell you the outcome by email. No automatic cash-refund system is currently offered. Approved refunds are subject to Waffo and your payment provider’s processing time; we do not promise an instant refund. A pending bank dispute should be disclosed to avoid duplicate reimbursement. Contact support@onedollarvideo.com; never provide full card details.